a NASDAQ traded company, is a provider for high-end web site
solutions and services.
Diana Carroll, ATG, Curriculum Development
"FULLSHOT HELPED US CREATE AN EFFICIENT APPROACH
TO LEARNING BUILT AROUND A VISUAL STORY"
As a curriculum
development professional, Diana Carroll has to to find solutions
for bringing her clients the best possible tutorials and courses.
Her challenge is to develop these courses with the utmost efficiency
to achieve the success needed to deliver content to her clients.
With a FullShot site license, ATG provides Diana and her colleagues
screen capture software with the power to help her develop impressive
training slides to accomplish their critical task.
"Our products, while powerful, are also very
complicated, and to be successful, our clients require training for their
engineers, administrators and business managers. Our Education Services
department offers several instructor-led courses aimed at different target
audiences within our client companies.
"A couple years ago we realized
our training strategy wasn't working. As we released more -- and more
complex -- products the amount of training that clients required to achieve
success with ATG was becoming prohibitive.
"It was clear we needed to
rethink our training strategy. We revamped and streamlined
our curriculum by developing a series of intensive, integrated, goal-focused
courses that made heavy use of visuals to increase
"Enter FullShot. Up to that point, we had been using
Windows' built-in capability for capturing screen shots, combined with a
photo editor, for incorporating visual material into our courses.
The process was so cumbersome that we tended to avoid it -- not only was it
painful the first time through, but every time our product changed, we had to
redo all the screen shots. Fullshot made capturing and incorporating
screenshots into our courses painless and even fun. We can easily identify
the window, region or button we want to capture, and with two key
strokes, it is in the training slide.
"Our courses went from being
primarily bullet-point driven with occasional visuals to being visually
centered and driven by the 'story' we told our clients through screen
captures. Our re-engineering of our curriculum was a huge success. We were
able to reduce the amount of time clients had to spend in class by almost
half, and our client feedback scores skyrocketed. Fullshot helped us create
an efficient approach to learning built around a visual